375 private links
Only 8% clicked on traditional search result links when an AI summary was present, versus 15% without one. Additionally, only 1% clicked directly on the links within the AI summaries.
Browser session ending after viewing a search page occurs in 26%, compared to 16% for pages with traditional results
The AI summaries tend to feature a higher proportion of links to Wikipedia and government sites.
16by9 is a small web studio that works with charities, not-for-profits, and mission-driven organisations. We help teams like yours redesign their websites with clarity, confidence, and purpose.
All the forms are sent as PDF.
When the experience of clicking a link, waiting for a Javascript-heavy page to load and dismissing a thousand pop-ups has become the norm, it’s hardly surprising that a good many users would rather bypass that experience altogether and are turning to AI and chatbots to do the browsing for them.
The experience of browsing the web could be so much better than it is right now, without the huge social and environmental cost of AI. Perhaps there would be less demand for chatbots if the web itself was less hostile.
Collection of open-source tools for designers & creatives
What I do want to put the focus on, however, is that you have to perform an audit of your product every so often and see how the people using your product have changed, and what kind of functionality that made sense at the time may not make much sense anymore.
- load images automatically
- enable JS
- turn-off the navigation toolbar
- turning off SSL & TLS
- certificate manager
- override automatic cache management
The people that need to do these things should use add-ons, or at the very least an
about:configtweak.
I would argue: it makes the configuration or preferences UI lightweight.
This manifest critics modern (bloated, unreliable and worsening over time) softwares.
It favorises self-reliant programming (few features and simplicity, minimum amount of dependencies, write your own tools). It has benefits such as learning, improving skills, simpler code, simpler tools, easy modification and deployment.
In summary:
- Use “your” when communicating to the user
- Use “my” when the user is communicating to us
Often you don't need any prefix and can just use "Account", "Orders", "Cases"
The frauds are targeting older or less tech-savvy users. They are targeted because they're perceived as having more savings or assets; less likely to be digital natives and trend to trust authority figures or brands. [They have a hard time to] recognise safe vs. suspicious links: differentiate between ads and actual content; know how to verify sources and undertand terms like multi-factor authentication or phishing.
In 2021, there were more than 90,000 older victims of fraud, according to the FBI. It resulted in $1.7 bullion in losses.
On average, older people in the UK who have been scammed have lost nearly £4,000 each.
They are subject to the decision fatigue and if the app or website is already not easy, then scammer can rely on these factors.
UX has a role to play in order to prevent scams to remain unknown. The tips or patterns are already known. I note a few more though: use friction to protect, not hinder; embed contextual education. "What we can do as designers is build systems that make hesitation feel natural [...] and inject small moments of friction that nudge users to double-check before proceeding"
UX has however limitations: "To help those like her, ultimately, additional elements like support contact numbers, face-to-face courses on how to stay safe on your phone, and, of course, help from family members as required."
The dialog blocks the chatbot.
Yes you have to use the chatbot to create an account.
Chats common. The more the AI has output, the more
The chat can be completed with task-oriented UIs.
The UI itself can express intent, so the AI write feeds itself.
The hardest part of the UX is often the refinement; good old-fashioned UI controls can help in this case.
Presets, bookmarks and allowing users to select specific parts of the outcome they want to change or pick for later on.
That experience reinforced what we all know deep down: your best work rarely happens in isolation.
Cooperation: “You do your thing, I’ll do mine, and we’ll check in later.”
Collaboration: “Let’s figure this out together and co-own the outcome.”The outcome of collaboration is typically a tangible product or a measurable achievement, such as solving a problem or making a decision.
That experience reinforced what we all know deep down: your best work rarely happens in isolation.
Instead of BlurHash that needs aditionnal JS for 83 bits string, some CSS snippets can do the work for Low Quality Image Placeholders (LQIP).
The big disadvantage of pure CSS approaches is that you typically litter your markup with lengthy inline styles or obnoxious data URLs.
A blurHash like method in CSS can also be used and that's what the author is describing.
A more simpler solution is to use one color as placeholder.
The project can be useful to provide search results on a static site.
Doctolib doit fonctionner, puisque c'est un service critique.
J'ai tenté de me connecter à Doctolib. J'arrive pas à passer le MFA. Ni par mail (ça m'a dit que je violais les CGU), ni par SMS (il arrive pas).
Y'a aucun bouton "Renvoyer le code de sécurité". Y'a aucun indice sur ce qui ne marche pas, ni de message "Je n'arrive pas à me connecter".
Autre question démocratique
La privatisation d'un service qui devrait par essence être entièrement public et open.
What we are trying to do is reach theoretical saturation, the point where additional research doesn’t give us new insights.
The image pictures it well: https://swipefile.com/from-data-to-impact and creates a consistent pattern.
A exercice of thought:
Raw data points is random and inconclusive. Information makes them consistent. Knowledge (or Findings) describe emerging patterns in data but aren't actionable. Insights reveal opportunities in this knowledge. Wisdom emerges from insights. Impact is reached while taking action with these insights and wisdom.
Hindsights are reflections of past actions and outcomes.
Foresights are informed projections, insights with extrapolation.
Here’s what it then looks like in real life:
Data ↓
Six users were looking for ”Money transfer” in “Payments”, and 4 users discovered the feature in their personal dashboard.
Finding ↓
60% of users struggled to find the “Money transfer” feature on a dashboard, often confusing it with the “Payments” section.
Insight ↓
Navigation doesn’t match users’ mental models for money transfers, causing confusion and delays. We recommend renaming sections or reorganizing the dashboard to prioritize “Transfer Money”. It could make task completion more intuitive and efficient.
Hindsight ↓
After renaming the section to “Transfer Money” and moving it to the main dashboard, task success increased by 12%. User confusion dropped in follow-up tests. It proved to be an effective solution.
Foresight ↓
As our financial products become more complex, users will expect simpler task-oriented navigation (e.g., “Send Money”, “Pay Bills“) instead of categories like “Payments”. We should evolve the dashboard towards action-driven IA to meet user expectation.
Have you ever walked into a supermarket, pharmacy, or department store looking to buy a specific item, only to find the layout confusing? Perhaps you ended up aimlessly strolling around, purchasing other items? This is deliberate, and known as the Gruen Transfer.
The 'Transfer' part is the moment that you, as a consumer surrounded by a deliberately confusing layout, lose track of your original intentions.
It first appeared on Facebook with the apparition of the feed. [...] "The last time I checked Facebook, maybe 10% of my feed was updates from friends."
In the EU, it is a legal requirement to allow your customers the same method, with the same number of steps and complexity, for canceling as for subscribing. So if it takes 10 seconds to fill in a form online to get subscribed, they need to offer the same ease of use for canceling.
In french, l'effet Gruen