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« Le design, c'est faire des produits utilisables, limiter frictions, risques et déceptions »
« Idées reçues : pas la peine de demander aux utilisateurs, les designeurs ne savent faire que du cliquodrome, pas besoin d'UX pour le backoffice »
Intéressant, les orateurs disent bien qu'ils ne travaillent qu'avec des gens convaincus des beautés du libre. Sinon, la migration ne se passera pas bien. Il y a assez de travail avec les gens qui sont volontaires, il ne faut pas perdre de temps avec les autres. (C'était dit moins brutalement.)
Against toast notifications
On définit le but : est-ce que c'est pour expliquer, guider, ou juste faire plaisir ?
On pense à la fréquence : plus c'est utilisé, moins ça doit bouger
On reste rapide, toujours sous les 300 ms
On donne le contrôle, en respectant toujours les préférences de la personne qui utilise l'interface.
"Needy programs" are becoming too intrusive
It uses GSAP
The issue isn’t that people asked for faster horses. It’s that “What do you want?” is a terrible research question.
Ask these instead:
- What’s frustrating about traveling with your horse?
- Tell me about the last time you needed to go somewhere far away.
- What stops you from traveling more often?
- How does weather affect your trips?
Good research uncovers problems. It reveals pain points. It helps you understand what people are actually struggling with in their daily lives. What they’re working around. What they’ve given up on entirely.
Here’s the irony: the same people who quote Henry Ford to avoid user research are now using AI to build products faster than ever.
How to understand users?
- ask about the past, not the future
- focus on behavior, not opinions.
- dig into the why
- listen for emotion
Only 8% clicked on traditional search result links when an AI summary was present, versus 15% without one. Additionally, only 1% clicked directly on the links within the AI summaries.
Browser session ending after viewing a search page occurs in 26%, compared to 16% for pages with traditional results
The AI summaries tend to feature a higher proportion of links to Wikipedia and government sites.
16by9 is a small web studio that works with charities, not-for-profits, and mission-driven organisations. We help teams like yours redesign their websites with clarity, confidence, and purpose.
All the forms are sent as PDF.
When the experience of clicking a link, waiting for a Javascript-heavy page to load and dismissing a thousand pop-ups has become the norm, it’s hardly surprising that a good many users would rather bypass that experience altogether and are turning to AI and chatbots to do the browsing for them.
The experience of browsing the web could be so much better than it is right now, without the huge social and environmental cost of AI. Perhaps there would be less demand for chatbots if the web itself was less hostile.
Collection of open-source tools for designers & creatives
What I do want to put the focus on, however, is that you have to perform an audit of your product every so often and see how the people using your product have changed, and what kind of functionality that made sense at the time may not make much sense anymore.
- load images automatically
- enable JS
- turn-off the navigation toolbar
- turning off SSL & TLS
- certificate manager
- override automatic cache management
The people that need to do these things should use add-ons, or at the very least an
about:configtweak.
I would argue: it makes the configuration or preferences UI lightweight.
This manifest critics modern (bloated, unreliable and worsening over time) softwares.
It favorises self-reliant programming (few features and simplicity, minimum amount of dependencies, write your own tools). It has benefits such as learning, improving skills, simpler code, simpler tools, easy modification and deployment.
In summary:
- Use “your” when communicating to the user
- Use “my” when the user is communicating to us
Often you don't need any prefix and can just use "Account", "Orders", "Cases"
The frauds are targeting older or less tech-savvy users. They are targeted because they're perceived as having more savings or assets; less likely to be digital natives and trend to trust authority figures or brands. [They have a hard time to] recognise safe vs. suspicious links: differentiate between ads and actual content; know how to verify sources and undertand terms like multi-factor authentication or phishing.
In 2021, there were more than 90,000 older victims of fraud, according to the FBI. It resulted in $1.7 bullion in losses.
On average, older people in the UK who have been scammed have lost nearly £4,000 each.
They are subject to the decision fatigue and if the app or website is already not easy, then scammer can rely on these factors.
UX has a role to play in order to prevent scams to remain unknown. The tips or patterns are already known. I note a few more though: use friction to protect, not hinder; embed contextual education. "What we can do as designers is build systems that make hesitation feel natural [...] and inject small moments of friction that nudge users to double-check before proceeding"
UX has however limitations: "To help those like her, ultimately, additional elements like support contact numbers, face-to-face courses on how to stay safe on your phone, and, of course, help from family members as required."
The dialog blocks the chatbot.
Yes you have to use the chatbot to create an account.
Chats common. The more the AI has output, the more
The chat can be completed with task-oriented UIs.
The UI itself can express intent, so the AI write feeds itself.
The hardest part of the UX is often the refinement; good old-fashioned UI controls can help in this case.
Presets, bookmarks and allowing users to select specific parts of the outcome they want to change or pick for later on.
That experience reinforced what we all know deep down: your best work rarely happens in isolation.