On the pitfalls of "just doing things." In contrary there are often value in not making new things.

The hardest question you'll ever ask isn’t “How do I do more?” It’s “Why am I doing any of this in the first place?”

Stakeholders are just people and “I trust this person because they often get it right” is more powerful than any theory.

The long-term goal should always be making the system better, so that it can help you get things done rather than get in the way.

1. To start fixing your system by insisting on accountability (to avoid doers degrading it)
2. the system is made of people, and the people are exhausted. A reference to constant meeting and communication.

These are people problems, which can't be solved with technological solutions. Technologies can help and be part of a solution to a real-world problem but without basing it on the needs and experience of the people who are doing the actual work, your process will fail.