5 types of triggers to improve organizational performance:

• Contradictions
• Creative Desperation
• Connections
• Coincidences
• Curiosity

“Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.
Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay Cross (1944-2015)

The paper is pertinent, but it is hardly actionable as is.