This is emotional labor. I don't think it's a coincidence that the overwhelmingly male tech industry has deemed this the work to surrender to machines. The dream of the personal assistant/wife/mother-as-a-service is alive and well in the terminally techbrained. To them, care and empathy are inconveniences to be automated away. Such a deranged set of priorities only makes sense in a world where business output is the highest moral good.